PONTY IO App Privacy Statement

 

Privacy Policy

  At Pawa Ne, we are committed to protecting your privacy and complying with South Africa's data protection laws.   This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant regulations.  

1. Information We Collect

 

a. Personal Information

When you create an account with Pawa Ne, we collect personal information such as your email address, mobile number, meter/account numbers, and optionally your name. This information is necessary for providing you access to our services and facilitating transactions.  

b. Transaction History

We collect and retain information regarding your token purchases, including the amount, date, and Units (kWh) purchased. This transaction history aids in providing you with a record of your purchases and enables us to track your electricity consumption patterns.  

2. How We Use Your Information

 

a. Service Provision

Your personal information is used to create and manage your account, process transactions, and grant you access to the complete suite of Pawa Ne features.  

b. Transaction History Analysis

We utilise your transaction history to analyse your electricity consumption patterns and deliver insights into your usage.  

3. Disclosure of Information

 

a. Payment Information

Pawa Ne does not retain your payment card details. Card information provided during transactions is securely processed and stored by our payment third-party service providers.  

b. Third-Party Service Providers

We may divulge your personal information to third-party service providers who assist us in delivering our services, including hosting providers, payment processors, bulk SMS providers, bulk email providers, push notification providers, and analytics providers. These entities are obligated to maintain the confidentiality and security of your personal information and are prohibited from utilising it for any other purpose.  

c. Legal Compliance

Your personal information may be disclosed if required by law or in response to valid legal requests, such as court orders or subpoenas.  

4. Security of Your Information

  Pawa Ne employs stringent technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction in compliance with POPIA requirements.  

5. Your Rights

  You have the right to access, update, or delete your personal information stored in your Pawa Ne account. You can exercise these rights by accessing your account settings.  

6. Changes to this Privacy Policy

  This Privacy Policy may be revised periodically to reflect changes in our practices or legal obligations. We will notify you of any significant alterations to this Privacy Policy by posting the updated policy on our website or through other communication channels.  

7. Contact Us

  If you have any enquiries or concerns about this Privacy Policy or our privacy practices, please reach out to us at privacypolicy@pawane.com or +27870611991.   By using Pawa Ne, you express your consent to this Privacy Policy. Should you disagree with this policy, kindly refrain from using our services.